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About Us Equestrian Media is run by horse lovers with a real interest in the products we sell. Whenever possible we'll provide additional advice and information - you just need to ask!
Equestrian Media are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.
Our Contact details:
Equestrian Media
2 Westhaven Court Station Road Market Bosworth CV13 0PR United Kingdom
Phone: +44 (0)700 345 0766
Fax:
Email: sales [at] equestrian-media [dot] com
VAT No: GB897 3915 58
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Making A Purchase Making a purchase couldn't be easier. Just browse our store, and add any items you want to buy into the shopping cart. After you've finished your selection, click on 'Checkout' and you'll be asked for a few details that we need to be able to complete the order.
Unlike many online stores, you don't have to register in order to purchase. However, if you want to stay up to date with the latest publications and (even better) our great value special offers, we recommend that you register for our regular newsletter. If you decide to register, your personal details are held on our secure server so are safe from spammers.
We accept PayPal and credit card payments, or you can pay by cheque or bankers draft. If you pay by cheque or bankers draft, your order will be dispatched as soon as the payment has cleared.
Credit card payments can be made either through PayPal or through Protx, or you can pay with your PayPal account. PayPal and Credit Card Payments are made via secure servers with 128bit encryption so your details are completely safe. We do not hold your credit card details on this site.
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Shipping And Handling Delivery charges will be calculated based on the shipping destination.
We set a standard delivery charge for the UK, Europe and Rest of the World based on the type and number of items you purchase as follows:
Books:
UK Single Item - £2.95. Each additional item £1.25
Europe Single item - £3.95. Each additional item £1.75
Rest of the World Single Item - £5.95. Each additional item £2.00
DVDs, CD Roms:
UK Single Item - £2.50. Each additional item £1.00
Europe Single Item - £3.00. Each additional item £1.50
Rest of the World Single Item - £4.50. Each additional item £2.00
You can choose to have the goods delivered to a different address which is ideal if your purchase is a gift.
Most orders are despatched within 24 hours, when paid by credit card or PayPal. However, at peak times or when stock is limited, delays may occur. You will be notified by email of any expected delays.
We pack your items carefully, but if the item is damaged on receipt, please notify us by email to returns@equestrian-media.com within 3 working days of receiving the goods. Please see below for instructions on how to return goods to us.
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Delivery ScheduleDelivery Schedule Whenever possible we aim to ship your items on the day you order. Otherwise we will dispatch your goods within two working days of receiving your order. If we are unable to do so for any reason, e.g. the item is out of stock, we will notify you by email at the address provided in your account details.
Some items provided by equestrian-media.com are dispatched directly from our suppliers and may take 3 - 5 days to be dispatched.
If the item is out of stock we will inform you of the possible delay and will order the item subject to your agreement
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Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait. We will try to give you an estimated date for receipt of the item.
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Tax Charges Books are exempt from tax. For other items ordered 17.5% VAT is added.
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Credit Card Security When the order is placed at our website and you choose to pay using PayPal or PROTX, you will be transferred to the appropriate secure server and transferred back to this site when your payment is completed. Your credit card details are not stored on our server at any time.
Orders paid via PayPal or PROTX will appear as UK Net Solutions on your statement.
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Guarantee NO QUIBBLE REFUND
We guarantee your satisfaction. <All of our products come with a 14 day no quibble guarantee.>
Goods supplied from our on-line store may be returned for a full refund, less postage, on items that are undamaged and in the same condition as when despatched, unless you have notified us that the item was damaged on receipt.
DVDs and cd roms may only be returned if they are in their original shrink wrap, unless they are faulty.
EXCHANGES
Goods returned for exchange will not be subject to return postal charges (UK only).
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Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on +44 (0)700 345 0766
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Privacy PolicyWho we are
www.equestrian-media.com is owned and operated by UK Net Solutions Ltd. UK Net Solutions Limited is a company registered in England and Wales with Company No 5141602. VAT Reg No 897391558. Reg Office: 2 Westhaven Court, Station Road, Market Bosworth. CV13 0PR.
In this privacy policy references to “we”, “us” and “our” are to UK Net Solutions Ltd. References to “our Website” or “the Website” are to www.equestrian-media.com.
What information we collect and how
The information we collect via the Website may include:
1. Any personal details you knowingly provide us with through forms and our email, such as name, address, telephone number etc.
2. In order to effectively process credit or debit card transactions it may be necessary for the bank or card processing agency to verify your personal details for authorisation outside the European Economic Area (EEA). Such information will not be transferred out of the EEA for any other purpose.
3. Your preferences and use of email updates, recorded by emails we send you (if you select to receive email updates on products and offers).
4. Your IP Address, this is a string of numbers unique to your computer that is recorded by our web server when you request any page or component on the Website. This information is used to monitor your usage of the Website.
5. Data recorded by the Website which allows us to recognise you and your preferred settings, this saves you from re-entering information on return visits to the site. Such data is recorded locally on you computer through the use of cookies. Most browsers can be programmed to reject, or warn you before downloading cookies, information regarding this may be found in your browsers ‘help’ facility. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies on this site
What we do with your information
Any personal information we collect from this website will be used in accordance with the Data Protection Act 1998 and other applicable laws. The details we collect will be used:
1. To process your order, to provide after sales service (we may pass your details to another organisation to supply/deliver products or services you have purchased and/or to provide after-sales service);
2. In certain cases we may use your email address to send you information on our other products and services. In such a case you will be offered the option to opt in/out before completing your purchase.
We may need to pass the information we collect to other companies for administrative purposes. We may use third parties to carry out certain activities, such as processing and sorting data, monitoring how customers use the Website and issuing our e-mails for us. Third parties will not be allowed to use your personal information for their own purposes.
Your Rights
You have the right to request a copy of any information that we currently hold about you. In order to receive such information please send your contact details including address and payment of £10 to cover administration expenses to the following address:
Privacy
UK Net Solutions Ltd
2 Westhaven Court
Market Bosworth
Warwickshire
United Kingdom
CV13 0PR
Other Websites
This privacy policy only covers this website. Any other websites which may be linked to by our website are subject to their own policy, which may differ from ours.
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Returns Policy EXCHANGES
Goods returned for exchange will not be subject to return postal charges, subject to the conditions below (UK only).
If you are buying DVDs, please ensure the format is compatible with your DVD player - the format is normally stated in the item description. If you are buying CD Roms, please check the system requirements stated in the description before purchase.
Our No Quibble 14-day returns guarantee Our 14-day returns guarantee means that if for any reason you are unhappy with your purchase, you can return it to us in its original condition within 14 days of the date you received the item, unopened (with any seals and shrink-wrap intact) and we will issue a full refund for the price you paid for the item. We can only accept the return of opened items if they are faulty.
Our Refunds Policy This page describes how we calculate refunds. Our refunds policy does not affect your statutory rights.
Some notes about refunds:
When you send your item back to us, we will process the returned item then notify you by e-mail of your refund. You can expect a refund in the same form of payment originally used for purchase within one week of our receiving your return.How Refunds Are Calculated Items returned because they are damaged, defective or incorrect: If you are returning an item because of an error on our part or, in accordance with our returns policy, because it is damaged or defective, we will refund the delivery charges incurred in sending the item to you and pay your costs of returning it to us, once we have verified the damage. We will also refund the cost of giftwrapping and other services provided to you in connection with your purchase, where applicable.
Items returned within the seven-day cooling off period By law, customers located in the European Union also have the right to withdraw from the purchase of an item within seven working days of the day after the date the item is delivered. For more information see Your Statutory Rights.
Where you are withdrawing from your purchase within the seven working day cooling-off period, and there has been no error on our part, we will refund the cost of the item and the cost of sending the item to you as follows:
Where you are returning an item that was part of a larger order, we will refund the per-item charge for delivery that you incurred.
Where you are returning an entire order, we will refund applicable per -item delivery charges and the per-delivery charge that you incurred.
We will refund only standard (Airmail) postage charges for items delivered outside the UK.
We will not refund the cost of giftwrapping, your costs in returning the item to us and other services provided to you in connection with your purchase unless you return the item to us because of an error on our part or because it is defective.
Items returned under the 14-day returns guarantee Where you are withdrawing from your purchase between 7 and 14 days after delivery, and there has been no error on our part, we will refund only the cost of the item. We will not refund the cost of giftwrapping, delivery or other services provided to you in connection with your purchase.
At equestrian-media.com we want you to be delighted every time you shop with us. Occasionally though, you may want to return items.
If for any reason you are unhappy with your purchase, you can return it to us in its original condition within 14 days of the date you received the item.
By law, customers in the European Union also have the right to withdraw from the purchase of an item within seven working days of the day after the date the item is delivered. This applies to all of our products except for digital items (eg: e-Books, screensavers) where the item has been downloaded. We regret that we also cannot accept cancellations of contracts for the purchase of video, DVD, audio, and software products where the item has been unsealed.
To cancel your purchase within the seven-working-day cooling-off period, please notify our returns department by email at returns@equestrian-media.com and go to our Shipping & Returns page to print out a returns form for your item. Please package the relevant item(s) securely, enclosing the returns form stating the reason for the return, and send the package to us at the address shown on the returns form so that we receive it within seven working days of the day after the date that the item was delivered to you.
Please note that we cannot accept returns if you deliver them to us by hand.
For your protection, we recommend that you use a recorded-delivery service if the value of the return is more than 50 GBP. Please note that you will be responsible for the costs of returning the items to us unless we delivered the item to you in error, or if the item is damaged or defective.
You should be aware that once we begin the delivery process you will not be able to cancel any contract you have with us for additional services carried out by us (eg: giftwrapping).
As soon as we receive the returned items, we will refund the relevant part of the purchase price for that item together with the normal postage charge for the item--we cannot refund any priority, express or courier component of the postage charge.
For more information on your right to withdraw from your purchase within the seven working day cooling-off period, visit the Department of Trade and Industry website at:http://www.dti.gov.uk/consumers/buying-selling/distance-selling/index.html
Other statutory rights For more information about your other statutory rights, please visit the Department of Trade and Industry Consumer Gateway website at:http://www.consumer.gov.uk/consumer_web/shopping.htm#4
Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm
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Copyright 2007 - 2008 UK Net Solutions Ltd |
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